Once you place an order, it takes 3 to 5 days to customize your costume by our professional costume designers. Certain costumes and cosplay wigs may take up to 10 days. Our designers will start working on your costume immediately once the payment is received. There is no way to cancel an order after the order is placed. So please make a decision carefully. If you have any question about a specific product, please don't hesitate to contact us by using our Contact Us Form.
There are two worldwide shipping methods we are offering:
1. Expedited Shipping ($16.5 USD): 10-15 business days to major destinations
2. Free Shipping ($0 USD): 25-40 business days to major destinations (More than 220 USD)
Before returning items to us, please read and follow the instructions below. You can also call our International Customer Service Department, where one of our customer sales representatives will be glad to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
We reserve the right to charge a handling fee on all returned products.
All returns must let our customer support know within 24 hours from the time you receive the package. We only accept products in their original condition. In particular, be sure of the item sending back in correct condition(size,details). Refund will be denied for wrong size after we receive and check.And you also need to pay 50% total amount of order as a restocking fee (for example, if you order item value is $100, the refund is $50), and the shipping cost you paid before will not be refunded.
1. All returns must be within 3 days of when the shipment was dropped off from the carrier.
2. We check each item before we send it out, we can ensure the color and the size are the correct, if you find the size or the color is wrong, please contact us. After confirming with us, return it back to us.
3. If the dress has any major quality problem, please let our customer support know within 24 hours from the time you receive the dress, we will solve the problems for you as soon as possible.
1. We only accepts a partial or complete refund for the item that has problem due to our carelessness. That means we cannot warrant a refund if the problem of the item is not caused by IZIDRESS.
2. Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.
3. We will exchange your product if the purchased product does not match the color you ordered (percieved color differences due to your computer monitor display will not be exhanged).
4. Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1" ~ 3" in either direction of specified measurements.
5. If your product size differs from the specifications of your order by more than 1 ~ 3 inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
6. Full refund herein does not inclcude the shipping and handling cost.
7. Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return the item, you will need to contact customer service via Help Center.
8. We will not afford the shipping cost of the return package and related custom duty. So, please return it back via your local Post Office and choose the economic shipping method.